Workday outage leaves workers at over 11K companies unable to access payroll and workplace accounts

A widespread outage affecting Workday disrupted access to workplace accounts Friday and employees at numerous organizations have been unable to check pay information, request time off or complete other human resources tasks.

The Pleasanton, California-based company said it was investigating a service disruption after encountering a problem while testing its backup systems.

Workday placed some of its systems into maintenance mode after discovering that the issue had left certain information in an inconsistent state, potentially causing errors when customers attempted to access their accounts or complete transactions.

“Some of our customers are experiencing a service disruption and we’re working urgently to investigate and resolve the issue,” the company said in a statement. “We sincerely apologize for the challenges this is causing impacted customers.”

The disruption began Friday, Nov. 13, and affected multiple Workday customers. The company had not publicly identified all affected organizations or disclosed how many employees were unable to access the platform.

Workday provides payroll, benefits, recruiting and other human resources services to more than 11,500 organizations worldwide.