'There may need to be some type of federal intervention' - Stranded passenger

Stranded Southwest passenger: "No one knows what to say. Even the poor agents sitting behind counters have quietly admitted that this is absolutely insane." "Absolutely. It clearly seems like Southwest has lost their ability to control the situation, and there may need to be some type of federal intervention to help them rectify what has caused, I'm sure, millions of dollars of damage to families that otherwise have been depending on these days, just to get some type of R and R."